Large, Cheap, Old Box

I work in a box – a large, cheap, old box. So it shouldn’t come as a surprise that there are a few leaks in the building (like the spot in front of the general merchandise doors where a plastic container is always stationed to catch the brownish liquid dripping from above.) But when it rained through the first week of the New Year, the waterworks really started up, and not just the normal trouble spots. Back in claims I realized that with all the leaks if the rain kept up much of the receiving area would be flooded by morning. Far more disturbing though was the positive deluge in the, wait for it, Electrical Room! A blue tarp hung haphazardly above part of the machinery, doing little to slow the rush of water. Looking from the “HAZARD” signs to the puddle of water I was standing in, I got the hell out of there. Sure enough, the next morning I walked into a partially darkened store; the flood had shorted out three large panels of lighting running across the back half of the store. I would also discover that a water-bogged ceiling tile above Electronics had crashed on top of a display case of DVD’s, thankfully missing any customers (or associates.) Five days later the lights were still out, and more Tupperware containers had been broken out for the Electrical Room.

Given workplace dangers like this one, I was surprised to discover when I started my job that the store was in its second month of being-accident free. Once the old record was broken our new goal became going for 90 days without an accident, with “reasonable” suggestions for a reward solicited from employees. Ignoring all of the proposed monetary awards, our store manager instead promised us “chicken and potatoes.” Sadly, we did not make it when a guy in receiving slipped and screwed up his foot pretty badly. Predictably enough, the other associates were very upset, wondering why he couldn’t have just “sucked it up." Blowing the whole thing into a big deal was very clever on their part, serving the dual purpose of making us more aware of safety issues and less likely to spoil the party by reporting injuries. I saw this firsthand when I tried to get a close friend of mine to report and injury suffered to her wrist while moving boxes around in Layaway. She refused to, afraid they would blame it on her and say she was "stupid," a fear I couldn't honestly dispute.

And customers aren’t always spared either. A big commotion ensued after one woman was struck in the arm by a falling humidifier. Whoever had stacked the boxes hadn’t done a very good job, but this was hardly unusual. With little extra space to store all of the merchandise coming in every evening, the pallets are wheeled onto the sales floor and the overnight associates are expected to find a place for it. The result is predictable: rickety displays jammed with merchandise and boxes towering inside of the three feet buffer zone of the ceiling that was meant to prevent fire hazards. A friend who heard the woman scream when hit said she was given ice, told to see a doctor and that the insurance company would be in touch. While I don’t know what happened in her case, I do know of another woman who was befallen by a similar situation. After filing her accident report WAL-MART promised the insurance company would call, but a ten days later they still had not returned her call.

Accidents are to be expected everywhere, what upsets me is WAL-MART’s preoccupation with covering their own ass and lack of concern for the people who are actually getting hurt. The best anecdote I can offer played out on one of the busy weekends before Christmas. Snow from the previous night had frozen on the many carts that had been left out in the parking lot. The problem, of course, came the next morning when customers brought the icy carts into the store and they began to thaw. Quickly massive puddles formed in the aisles and I was dispatched to find a mop, only to find that we did not have one for the front-end! I stood by a couple of spills as we had been trained, only to have the Lead CSM tell me there was nothing she could do about it. On hearing this, we left the spills and went back to work. A few minutes later a PA announcement was made to warn the customers to “be careful” – no doubt this was deemed the easiest way to absolve WAL-MART of responsibility for the situation.