Wednesday, February 08, 2006

My First Coaching

After nearly two months of cashiering, my move to the Customer Service Desk was a welcome one. This job was perfect for me, and I had been angling to get a transfer here. The desk was where the action was, not to mention the fact that I got the chance to talk with disgruntled customers all day long! At first glance the job appears simple: I had to accept returns of merchandise from customers. However, there were countless rules in place governing this process, and then an equal number of exceptions to these rules. In addition to this, there were money orders and Money Grams, vendor’s and left behinds to log in, gift cards and regular purchases to sell, not to mention all of the returns to sort and send back onto the sales floor. It was a lot to absorb at first but the up-and-coming guy who trained me on the desk reassured me by saying, “You will have a lot of judgment calls up here. Do your best and we will back you up.” Well, you can probably guess what happens next.

Once again they didn’t exactly ease me into my new job, leaving me to close down the desk all alone after only one full day of training. At some point during the madness that ensued a friendly elderly couple came in to bring back several defective products, one of which was a six-piece screwdriver set missing two of the tools. When I raised an eyebrow the woman embarrassedly explained that when she bought it the set the screwdrivers were arranged in such a way that she didn’t realize there were supposed to be six. I saw what she was saying and believed her, so with the advice I had received echoing in my head I took back the screwdrivers and quickly moved on to the next person in my long line. This return would precipitate in my being hauled into the manager's office four days later for my first official coaching.

Coaching is Waltonese for being written-up. This threat hangs over even the most minor of infractions, whereby the associate is taken aside by management and sufficiently bitched out. If you have an active coaching on your record you are disqualified from promotions, and could ultimately be fired. Knowing all of this, I fidgeted outside the manager's office while waiting for a full-fifteen minutes, plotting the scene I would cause on my way out the door. To be fair, the co-manager who finally came back to coach me was pretty restrained and handled the task fairly well. He tactfully disagreed with my conclusion that the old woman didn't steal two of our screwdrivers, advising me to ask a CSM next time in order to "cover your butt." I realized that this reprimand was all that was in the works for today and that the co-manager clearly wasn’t interested in my excuses. So I meekly nodded and promised to be more careful in the future, spinelessly swallowing the protests in my head.

Coaching at WAL-MART is a very demeaning and unpleasant exercise. I really don't care too much what management thinks of me, but even so I found myself thoroughly unnerved. You can imagine how much worse this would be for someone who cares about their job and depends upon it to make ends meet. While I was relieved at first to only get a slap on the wrist, I would soon become annoyed about the whole thing. Later that night I overheard our store manager mocking my decision to take back this return in front of other associates, a move he would repeat throughout the coming weeks. Besides being totally unprofessional, his words stung. Soon I realized that the real reason for my coaching was to crack the whip, and make sure everyone would be more stingy on accepting returns on the eve of our busy return season. Indeed, another one of my co-worker on the service desk was coached that same day for an even more petty offense.

But that isn't even the annoying part. While WAL-MART wants us on the service desk to be tightfisted when accepting returns, they will back down any time a customer puts up a fight. So associates are put into an impossible position: enforce written policy or else be coached, but if you do and the customer goes over your head management will ALWAYS side with the customer. And it doesn't take a customer long to realize that in order to get their way at WAL-MART all they have to do is raise a fuss. What it comes down to is that management is so afraid of losing a sale that they cowardly fail to stand up for themselves or their associates. I cannot emphasize how frustrating it is as an employee to always be sold out by your supervisor, and it is an indignity I suffer every single day. I overheard the front-end manager put it best: “I’m a big supporter of the no balls thing. It helps the store the most.”

242 comments:

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Anonymous said...

Can anyone tell me....I just started, Sept 8, as a cashier. Where does it say we can "only have water in a clear container?" (Maybe I missed it...) also, dress code states no athletic shoes...however, everyone wears them.... and...where does it state our shirts have to be a certain length? I bought a new white long sleeved blouse, with a collar, was told it was too long. I can't find shit in the rules. I am beginning to think walmart is a complete joje

guest said...

what i find unbelievable here in all these comments is that people actually care about being written up at a mcjob, lmao. uh, this is not a career. they can say i cursed out the president for all i care. you just move on and find another minimum wage job. there are thousands of them. newsflash guys: walmart is not a career. wake up. get professional job training or go to college and join the real world of work where you make real money. pathetic or hilarious, i have no idea what to say. we have no walmart in nyc but if we did, i would join as a joke to see how awful this company is. again, lmao@ you mcjobbers taking this gig seriously.

Blair said...

Because I am a senior citizen on the far end of senior; and because of the small town in TN. I live in, I cannot just quit and find another job. I must work to keep a roof over my head. I know I am a good employee. Today I received one of those coachings for doing something in error I did not know was against policy. I do not deny that I did do something in error. I have been with the company for over 2 years as a cashier. I asked which CBL explained what I did was against policy. No one knew. I asked why this was being put in writing in the system when I had never had anything like this happen before. A very snippy answer from an assistant manager. This whole event involved twenty dollars- twenty. My response was that I had no idea I did anything wrong but now knowing this, I would not repeat the error again and this should simply be explained to me, not written into my record. Same robotic snippy answer from an assistant manager that I basically have absolutely no interaction with and was absolutely floored by all this. I asked for a copy of the writing and was told, "This is WalMart's property and you cannot have a copy." Ummmmmm- what kind of business is this? Although I am a cashier now, I am a retired post graduate professional, schooled in many aspects of the law and I still want to know why I cannot have a copy of something that apparently is serious and goes into my file. Then the same snippy woman said I did not greet my customers. At the risk of being immediately terminated I did raise my voice because I was furious. Any other person besides this snippy asst. at our WalMart- customer or employee knows I am an absolute bug about saying "Hi" or "Hello" to every single person at my register. I came home today absolutely sad. I was a happy associate who came to work each day smiling and friendly thinking I was actually part of a team. Now I realize that I apparently am nothing to WalMart. Nothing. I will continue to always say "hi" or "hello" but behind that now the smiles will be forced. I am so very very sad over the situation. Quite disappointed in my store for allowing this.

Anonymous said...

I had an employee give me the wrong amount of money at the service desk. Instead of 70 she gave me 700...

Anonymous said...

At my last eval (I've been at WalMart 2 years now) I got a slap on the wrist for not zoning and stocking *3* large departments fast enough... I'm a cashier... I have been for the last two years. Please explain to me why as a CASHIER it is my job to pull freight, zone not 1 but *3* departments and stock those departments. I haven't had any floor training. For those of you who are interested the departments I have been working are always: Furniture pad 17&71, crafts/fabric 67&19, and seasonal pad 18.

Unknown said...

Yes, yes, and yes.

The reasons given would be, in order: disrespect, insubordination, and productivity.

Chelinimom said...

Not true. Any member of management can implement a coaching -15 year associate

Chelinimom said...

Not true. Any member of management can implement a coaching -15 year associate

Anonymous said...

I have a good one for u I been with Walmart for 10yrs. I had a accident on the job. It was my fault but I worked everyday. Some light duty hurt my knee guess what I got a step 3. Go figure.

Unknown said...

Ok I worked for walmarr for almost a year as a feiegt unloader now I am mentally handicapped just keep that in your mind while I tell you this story... I worked for Wal-Mart for six months in Colorado and six months in Montana now Colorado was fine but when I moved up to Montana not only did it change but I also lost a lot of self esteem over it. My boss continued to call me a regard which I take great offense in.. I Sent and reported it three different times and guess what I got fired no more than two weeks later

Anonymous said...

Most of the managers in Walmart have not clue how long it will take to accomplish a certain task. The study of people's efficiency in their working environment, is what they lack at most. Just enroll them in some ergonomics classes before put them on the floor to manage. This will make our lives (sales associates') easier!

Anonymous said...

Well said!!

Anonymous said...

I work as overnight maintenance at walmart in owensboro, store # 701. I have worked for the company for eight months. So far, I have received two "coachings". The first coaching I had received in January. I went to lunch one minute too early, as a result I got a meal violation and my first coaching. The second coaching I received what due to an incident that occurred last week. I received that coaching today. Making things worse is the fact that the assistant managers *love* to threaten to hand out coachings at every turn. There is a particular manager that has an enormous taboo against cardboard trains for some reason. I use cardboard trains because it is the most efficient way to do cardboard possible. Otherwise, I would have to make hundreds of trips back and forth across the store when I am tasked into cardboard. However, no other manager but her minds cardboard trains. I will not be surprised though if she tries to give me a third coaching for using cardboard trains.
Speaking of cardboard, most managers in my store meet the clinical definition of arrogance. Most of the managers in my store have *no idea* how to run maintenance. Yet they attempt to act as though they do. This in turn results in dumb moves and inefficient use of labour. For example, putting one person on scrubbing the whole store. (That is a eight hour job in itself.) Then they will expect the person scrubbing to run cardboard too. Another example is having a quarter of the maintenance crew run cardboard and other mis tasks, but they fail to task people into essential tasks.. like bathrooms! I thought Holiday World had bad management, but this is the worst management of the century. Not to say that we are also short on people constantly! We only have five people for the entire crew. (I am not talking about nightly, I am talking about at all.) As a result, there is usually nobody available wax the floors when they are supposed to. (If you walk in the store and you notice that the floors are starting to turn Yellow/brown, now you know why.)
I can go into more detail, but I would spend all day trying to type it up. Ether way, I distrust the corporation and I will for sure be quitting soon. (Unless I get fired first.)

Anonymous said...

To the walmart police who keeps replying and calling all these workers idiot, lazy, or they should quit, get off this site and go into your walmart office and bend over it sounds that's what you do best

Sick of the bullshit said...

I have been working at hellmart for 4.5 months. When I came in for my interview I explained that I wear a brace on my leg and have some issues so I need to use a stool while I work as a cashier. I was hired and I have been working as a cashier. I am brought in the office every two weeks to get bitched at because im not fast enough. I also happen to know that the customers like me and have been thanked for not being a "robot" and have been pointed out as the cashier that always says hi, how are you today and at the end of their order I make sure to tell them have a good morning, afternoon,ect. Because I am liked and I dont make many mistakes and work well with my csms it makes it harder for the asst manager to come up with excuses to pull me in for one reason and then start in about my speed. She is now working to make sure my life is a living hell. I need a stool and there are two registers that accommadate a stool. She told me that is reverse discrimination and I had to use all the registers in order to be a cashier. That is bullshit because they have a cashier that has ocds and is a pain in the ass to the csms not to mention he comes in 5 hours early and hangs out in the breakroom and goes into the mens room for a half an hour at least once but more like 3 times a day. I wont even go into what most of us think he is doing in there. Well, he is always put on the same register and only that register. We had a guy with one leg and he always worked at the same register. Sure enough she starts with her kiss ass csms and Im being put on a belt and have to stand in order to get through an order. I was sitting on a bench takin to another cashier while on break and she actually came over and told me we couldnt sit there. Get this she tells us the benches are for customers only I had to go to the breakroom or go to my car during break, again knowing I dont like going all the way there and back because Im on my foot. I have paperwork from my Dr saying I cant stand for more then 2 mins. Im giving a copy to personnel and another to that bitch. Also have you noticed thst the csms kiss the asst managers ass and it goes right up the line. Damn company kool aid. Im not drinking, i may be easy going but Im not dumb.

Unknown said...

I deal with medical reasons and they coached me for productive when I bust my ass but nothing is said to sorry workers

Anonymous said...

I've work for Walmart for about three years now in the electronics department which was the department I wanted in the first place.I've been through three department managers since I've been there. Each one decided to step down and take a pay cut because of upper management. After the last one stepped down I decided to put for the opening in photo lab, I'm secondary back there and It's the quietest place in the store. Once I told my upper I wanted to transfer a week later I got two coaching from the front end assistant.for register screw ups, one I knew I deserved and another one I don't remember doing that happened three months prior to the coaching. Which killed that chance of transferring then the past December everyone in my department for call in's so now No one can leave. Management has told our department that were not as important because we don't bring in the sales, but we bring in profits not sells. Because of that they drag our asses to other departments to cover even tho AP Has been riding our asses about No coverage in our department which caused three of our laptop displays get stolen and apparently It's our fault. Currently 98% of electronics is looking for another job including myself.

Anonymous said...

I worked myself ragged trying to keep the department looking at least acceptable. Sundays are horrible at my store. No more dollar an hour, everyone except three of us have Sundays off, and the other two are so lazy that my dept. manager calls them the D-team.

A customer slipped by the frozen section, which had a leak that had been an ongoing issue for a while. It had been put into the books to be fixed weeks before. An accident report was filled out, and I was in the area. After reviewing the tape, I was told that I went past it a few times and should have noticed. I asked about the other two working that day, and was told they NEVER SAW THEM ON THE RECORDING. When I asked isn't that an issue that should be looked into as well, I was told only to worry about myself.

My department manager disagreed with the assistant, but couldn't get anywhere. The customer was fine, and even talked to me the next time he came into the store. He asked why do they (management) treat you guys like that.

Anonymous said...

I know the feeling of working 2 departments. I was working apparel and training the new guy in produce. Talk about hard. I just had my first coaching for productivity but I have had 2 coaching before for having my cell phone out. I've been here for a year and a half. Hope I'm safe for the moment. Only a couple more months and I'll be out of here with a better job.

Anonymous said...

To be honest it isn't just have great customer service anymore especially as a department manager. I'm sorry but you were with that customer way to long. Is always what I get I go above and beyond I struggle with my department because of lack of people to help run it I do 10k plus in sporting goods alone not counting automotive sales but I will be getting a coaching when I return to work this evening because some fast track wasn't changed. Or because I changed my managers floor plan because hers did not make my department flow like it should. How dare I go above and beyond not to mention I missed my oldest sister wedding my grandfather's funeral because of this place

Kimicalz said...

I've been at Walmart for a little over 3 months. I received my coaching after my 90 days. So, the reason I was coached was because I asked another associate if they could take my cart of cardboard to the back because I was pulling a rocket cart. I was told that we aren't allowed to pull another associate off of their tasks. The next night, the managers told us that if another associate asks for your help, then help them. It's been 3 weeks now, but everyone is saying that I should Open Door it.

Anonymous said...

I have been working at walmart for a bit over 90 days. I helped with the cartpushers push in carts because they were short handed I guess. A guy claimed that I ran into his car when I didnt and then called a co manager out to look at it. I was later coached because acid protection caught me on camera running into cars. I had no say in the matter. I didnt have to sign anything, she pulled up all my personal information, even my win. I told her if she was going to coach me for that, I want to see the video! And she told me it was against walmart policy for her to let me see it. Then proceeded to coach me. Later, I spoke with the store manager about it and he agreed, that he couldnt let me see it unless there was a court order for it. Is this right? Can they legally do this? They also said that sense this is my first coaching, then its not against me, I can still transfer, and promote within. I feel like I'm being picked on at this store and they just want to coach me.

Anonymous said...

Worked for Walmart a year, and all I have to say is they are sorry sons of bitches. Fuck Walmart and their customer sucking ass managers. Customers are not always right, they are rude obnoxious fucking assholes that take advantage of people that work their because they know the managers are always going to take their sides.

Anonymous said...

store 5436 in Wilmington Delaware
vindictive overnight mgr gave me 4 points for not working on thanksgiving night,even though it was my day off.
what a selfish a-hole.
management in this store has no consideration for family, only profits.
my child is in the military, and I haven't seen him in almost 2 years,
came to spend the holiday with me ,5 days,
and my ass wipe mgr would not work with me,
all I wanted was to spend one night with my son and my family, but he would not budge.
f**k him.
family first, I didn't come in,

Unknown said...

Well I started working at Walmart as a cashier 6 months ago and they have been on my case ever since.I am now a people greeter and have been for about 4 month of the 6 months I have been working there. Things started looking up here lately. Then today I was told that I am not doing my job to the best of my ability. My department manager said he was going to bring my actions before the assistant manager when she gets back from vacation. And see if they will do a coaching instead of termination. Here is what I did wrong. Coming back from my break I got movies out of the redbox a couple of times. On different occasions. I didn't think it would be a problem considering I was just coming back from break. Second for some reason I felt the need to smoke a cigarette while cleaning the doors and windows. Yes I know it was wrong but sometimes we do stupid stuff when we aren't thinking we will get in trouble. Today I was coincidencely sick at then time I got my butt reamed for these actions. He said I should be fired but he will request a first coaching instead. I did not deny my actions seeing I know I did the infraction. I am willing to take the coaching even tho it will keep me from possibly moving up in the future and could possibly result In termination. Oh yeah I also got yelled at for not going to lunch on time several times but the catch 22 of that is since I am a door greeter and there has to be some one on the door at all times means I can't just leave my doors to go to lunch I have to wait till someone comes to cover me. And if no one comes that's not my fault right? I don't know what else to say. I know I done wrong I admitted to doing so and I also said I would do better and try harder and won't let these infractions happen again. My question is can the fire me without doing a coaching first?

Anonymous said...

My assistant manager coaches me 3x IN A WEEK and threat me if I don't step down on my department he keep coaching me and he told me im not gonna last long on my department!!.. And I open door to my store manager but he don't do nothing..I loose my interest at work at I don't trust theam anymore!

Anonymous said...

Geesh... you all work at some pretty bad Walmarts. The one I work at the managers are approachable. The department AM that is over my particular department has an open door policy to talk any time on any issue someone has. I've only ever seen him mad at other people but he calms down first. I've never been on the receiving end but, have had a situation that concerned me where I had been made to feel I was the cause of something I wasn't. We openly talked it out at my request for a private discussion and left feeling much better knowing he understood what I was doing on my job and it not being my fault at all and very patiently listened to my side on the matter.
Never had a problem with my local walmart job and honestly, have the best boss in the world at mine.. so much so that he saw me frustrated on the job awhile back and actually came down on the sales floor and started to work beside me and talking to me about what I needed and if I was OK. Don't get that in many places. So sorry you all have such mess to work in.

tutusandbullfrogs said...
This comment has been removed by the author.
tutusandbullfrogs said...

Geesh.... I am so sorry that the human factor of business is not taken more into account on some of the stuff you are all coached for. The store I am in I have not been coached but I have been "reprimanded" by warning level from my current AM. I hated it because while some of it I felt was unfair there was something that I realized from his point of view being a little valid. The AM's and even the co-manager that is on the shift I am on all have open door policies. AM is always the one to give any kind of discipline and if escalated higher you go to your co management. I know in the store I am in they ALL have open door policy and I have never felt afraid to knock on the door if needed and ask for a few minutes to talk and get advice, feedback or otherwise. YES, they have to get "boss like" at times and tell you in a sudden tone and body language change that they disapprove of something but it's not really coaching or even reprimanding, just feeling out your situation. They are supportive in being proactive with you if you are proving that you are being preventative and proactive in your own interest appropriately. Maybe its the right mix of people that are in the store I am in but the support system is invaluable there... if nothing else, while I HATED listening to criticism from the AM I have now, I don't disrespect him for it and continue to do all I can on the job. In the point of conflict I know that in the store Im in an honest apology goes a LONG way when fixed with actions. The saying in our department is always "nothing can't be fixed no matter what" and the AM I have now can fix a whole lot.... if nothing else he has kicked us out of comfort zones, pushed the bar higher and makes us take an honest look at ourselves and work towards being better as people. There is nothing he can ask us to do that we won't do or die trying to make it work out of pure respect for him... especially when he knows that there is frustration or need in being short staffed he will come down himself if needed, and has with me several times, to work along side me and make sure it's all good so its not behind... even injured my wrist pretty good lately and he came by to tell me he had some help on the way so I didn't have to overwork my injury while doing things. Good AM's know how to lead and do things like that- the good and the bad. Im sorry you guys have such lousy experiences where you're at. We always say " there is your family at home and then there is your Walmart family when you come to work"... blessed to have amazing people around in my location. :)

Anonymous said...

Seriously- you guys whine about getting in trouble for shopping on the clock, smoking while working and stuff and think you're not going to be in trouble? Like what the Co-Manager that posted on here said that some of you probably deserve to be fired. Geesh- it would be a no brainer at the store I am at if that happened. Im surprised you whine about flicking management off or name calling them and think that they aren't going to coach you or terminate you- again, in my store, the GM hears of it or a CO and it's automatic, we need to have you turn in your badge and your vest and go. You're done. Clock out and goodbye.

Anonymous said...

I have worked at Walmart for over a year, and having nothing but horror story after horror story to account for it.

From being falsely accused of/coached for racially harassing people to not taking the trash to the back room (in a timely manner)...being stopped constantly by an ASM (who would follow me around like I was a criminal) and asked what I was doing, and even being pushed into columns and dodging being crushed in the baler by a coworker. I've seen a lot of shit.

This is NOT a place you want to be long term.


Btw, the point system for absences IS vastly flawed. You shouldn't be punished for leaving the store or calling out if you have a valid medical excuse. (for instance, if your ASM sees that you're barely able to stand/walk and have to wear a boot just to stand upright)

Anonymous said...

3 years. No coachings. Got my first one when I came in tonight. Now, I won't argue I didn't deserve it, I did. But what I take issue with is the ASM who coached me lied about 3 things on it. When I argued the truth, he was adament that I was lying and his "perfect" memory is infallable. I DON'T lie! I can't tollerate dishonest people. Until that conversation I had a lot of respect for this manager. Not anymore. Open doored it to the co manager who said he will talk to him. Which translates to, "I'm taking my manager's word over yours. So you're just gonna have to live with it." But I find it funny....we revently got a new store manager about 10 months ago. Since he took the reins, dept managers are getting ciached left and right and almost 90% of the dms that have been over their respective depts for many many years are also steppung down to sales associates faster than we can get people into those dm posisitions they are leaving. It's so bad with the number of coachings and complaints that our store is being investigated by home office. I believe in my heart that Sam Walton would be absolutley devistated by what people like my current store manager has done to not only his company, but the milluons of people who work for walmart. Something has to change or walmart is gonna go under in spectacular fashion bring down everyone who depends on them for their livelyhood along with it.

Anonymous said...

You should have asked the asst. manager what they were basing their reasons on and asked to give your side of it. I work for one of the toughest AM's in my store and to be honest, my department loves him for that because it really pushes us all to do better and raise the standard. As a result our second shift is ahead in a lot of things- safety, work ethic, etc.. and the department I am in is most in demand as we have become jacks of all trades as a result of it all. I've never been coached but I have been reprimanded by him and while I didn't like the situation and it made things tense, it was fair. The assistant manager totally told me his view point and let me regain control of myself (I can be a bit of a cry baby when upset) and he asked me if I was going to be OK and if I had anything I needed to tell him from side of any part of. We actually talked it out and agreed that there were some invalid things not really my fault and that there were a couple things that either were or involved me in some way and came up with a plan going forward TOGETHER. That is how things should be. They shouldn't be one sided and land blasting someone without really listening and working it out. I know he didn't mean to step all over my feelings and be a complete jerk but, he was frustrated and mad with the right to express his opinions as well as listen to mine in turn.

I've never been coached but honestly, in my store, management listens to you. They are more than willing to tell you "hey, you messed up" as much as they will tell you "hey, you were awesome when ___". They listen. They joke with us. They make it human and know where the boundary is between different employees and their positions. Even on a frustrated day our managers are always approachable and listen. The ASM that coached you should have been more open to hearing your side and discussing rather than "Im right and you're wrong and that's that". Their human and make mistakes too.... it's just whether or not they are big enough to accept that and admit it going forward. To me that builds a ton of trust, respect and what good managers do- they hold the standard and aren't so full of self they can't admit they mess up now and then.

Honestly, I thought I did mess up pretty big one time and even went to him asking if he was going to have to coach me. He was frustrated for sure and yet told me "no because i was big enough to come to him and admit the mistake and took good, solid steps to fix it and asked for his help going forward"... he figured I'd tortured myself enough over it that adding to it would probably crush me which is not what coaching is supposed to be for... at least not the way the store Im in uses it. It's supposed to be collaborative and constructive not demoralizing and destructive to someone. I do know a verbal stays on 6 months and a written a year. It's basically like being grounded at walmart to your department, freezes your wages where they are and prevents departmental moves or promotions while it is on your record..

.

tutusandbullfrogs said...
This comment has been removed by the author.
Anonymous said...

How long do they have to give u a write up or coaching is it not 3 days

tutusandbullfrogs said...

honestly they can coach you within any reasonable amount of time following the situation...

Anonymous said...

Im one of the hardest working people and atill am, but I got pregnant and all of a sudden I've got two coachings for not respecting an individual,neither time was I actually guilty. I was actually the one who was disrespected in both cases.In both the coachings I was told that I was lying and talked down to by both managers attending, one of them was present at both. I've asked for open door to be inacted. I was told when my store manager wasn't busy. She's still busy. Should I go over her head? Does anyone think anything will be done if I do? Any thoughts would be appreciated

Unknown said...

The favorites and brown noisers we all must work at the same store .or ever Wal-Mart is like this

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Anonymous said...

Idk how it is at other Walmart's, but at ours, cashiers aren't allowed to make change at all. They are to be referred to the courtesy desk for change.

Anonymous said...

If this is your very first time doing something wrong bad enough to get coached can my manager just tell what I did wrong and then tell me this me this is a yellow coaching with giving me a verbal warning first

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